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Frequently Asked Questions

Find answers to common questions about our jewelry collection, care instructions, and policies.

  • Our jewelry collection features pieces crafted from premium materials including 14k and 18k gold, sterling silver, platinum, and ethically sourced gemstones. Each product listing specifies the exact materials used.

  • To maintain your jewelry's brilliance:

    • Store pieces separately in a soft pouch or jewelry box
    • Remove jewelry before swimming, showering, or exercising
    • Clean with a soft cloth and mild soap solution
    • Avoid harsh chemicals and ultrasonic cleaners unless specified
    • Have pieces professionally cleaned annually
  • We offer several ways to find your perfect fit:

    • Download our printable ring sizer from the product page
    • Visit a local jeweler for professional sizing
    • Measure an existing ring that fits well
    • Order our complimentary ring sizer kit

    If you're between sizes, we recommend sizing up for comfort.

  • Yes, all our gemstones are 100% authentic and ethically sourced. Diamonds over 0.5 carats come with certification from reputable gemological laboratories (GIA, IGI, or AGS). We provide detailed information about each stone's characteristics, including cut, clarity, color, and carat weight.

  • Yes! We offer complimentary luxury gift wrapping for all orders. Each piece arrives in an elegant presentation box with a satin ribbon. You can also add a personalized gift message at checkout. For special occasions, premium gift packaging options are available.

  • We offer a 30-day return and exchange policy on most items. Jewelry must be unworn, in original condition, and accompanied by all original packaging and certificates. Custom or engraved pieces are final sale. Return shipping is complimentary, and refunds are processed within 5-7 business days of receiving the item.

  • Shipping times vary by location and product:

    • In-stock items: 3-5 business days (domestic), 7-14 days (international)
    • Made-to-order pieces: 2-3 weeks plus shipping time
    • Custom designs: 4-6 weeks plus shipping time

    All orders include fully insured, signature-required delivery with tracking.